Mobile Troubleshooting & FAQ

1. Q: Will these apps work with SSO and SAML?

• A: The web app will work with SSO as long as you're physically in the network. SAML can use the mobile app.

2. Q: How much does this app cost?

• A: The app is free to download and use for all DATABASICS customers (since the app depends on internet connectivity, standard carrier data rates may apply).

3. Q: Is the app available today?

• A: The web app is available to use right away. The Android app is on the Google Play Store. The iPhone app is on the Apple App Store.

4. Q: How do you find the app on the Apple App Store or the Google Play Store?

• A: The app is called "DATABASICS"

5. Q: Does the app work offline?

• A: No. The app relies completely on internet connectivity to function. No information is stored on the app or device themselves.

6. Q: What is the difference between the mobile app and the web app?

• A: The mobile app allows you to attach receipts and take pictures directly from the interface.

7. Q: Is anything stored on the app? (passwords, usernames, etc.)

• A: No. Everything is maintained online. The user name and passwords are saved on a web token, which is not on the app either.

8. Q: How do you set up the app?

• A: Just let us know that you wish to use the mobile app and we will enable it for your application. The app by itself will not work unless the user is a valid DATABASICS user. To verify this, we ask for an e-mail address before we send an activation code to activate the app. The e-mail address must be a valid e-mail address used in a DATABASICS client site.

9. Q: Can we make it to where our users can't access the app?

• A: Certainly. Just let us know if you don't want your users to use the mobile or web app and we can disable it.

10. Q: How can someone log in to the application if their password is expired?

• A: The app will allow them to change their password.

11. Q: What versions do the apps work with?

• A: The web app works with 5.3.2 and later and the mobile app works with 5.3.4 and later.

12. Q: How do I know which version we are on for the web app?

• A: At the bottom of the log in page, you would see what version you are on after "Powered by DATABASICS". This is the version your site is running on.

13. Q: Does each employee have to email you to activate the app on their smartphones or do we send one email with a list?

• A: If they download the mobile app, they will need to enter their email address and then they will automatically receive the activation code to register the app with your Production Site.  Each customer has their own site and the reason for this activation process is to automatically setup the app to connect to that production/test site.   It is a one time setup and the activation code is sent by email to the user automatically.

14. Q: Do you have a help/training manual or any handouts we could provide to our users?

• A: A full training video library is available. 

15. Q: Does the entry of the email address when logging in automatically route the user to our company DATABASICS site?

• A: Yes.

16. Q: After we email Support to activate the app, does the user need to open the activation code email on their device?

• A: After the user installs the App, the first page will have the following steps:Mobile FAQMobile Registration

Step 1: Provide Your email address in order to get an activation code.  (Email address must exist on the DATABASICS Client Site)
Step 2: Once the email is validated, the user will receive an email with his/her activation code.  
Step 3: The user needs to enter the activation code and click on activate. 

This is one time setup. The login page will then show up for the user to login.

17. Q: Are there notifications when the report is approved or rejected on mobile devices?

• A: The notifications, policies, approvals and all other functionality is the same as what is in the standard version of the application. It uses the same logic.

18. Q: Does the app use the customized web app for a particular company?

• A: The app uses all of the configuration done for the customer on their application, such as additional fields, expense types, and policies.

19. Q: Can we test the app on the test environment?

• A: We can enable the app for testing, but you need to be on the latest version of the product (6.1 and higher).

20. Q: Does the application support time in/out format for time entry?

• A: Yes.

21. Q: How many lines can the app handle for a timesheet?

• A: There is no specific limit. We use 25 rows per page, so the only limitation will be the device memory and network speed.

22. Q: Is there a different web address for the mobile web app?

• A: Yes, but the user does not need to provide it. If you log in to the standard application on your mobile/tablet, the system will automatically display a page providing you with an option to use either the mobile/table version or the standard version.

23. Q: The difference between the mobile app and the web app is that receipt functionality exists in the mobile app, but not in the web app?

• A: With the mobile App, you can take a picture of the receipt and attach to the line level. With the web App, it does not allow you to access the camera on the mobile device. However, faxing and emailing of receipts is still available for the mobile App, web App and the standard version.