Problem

The application e-mails me the status of the credit card data load on daily basis. The e-mail includes an attachment with the failed transactions if a credit card number has not been assigned to a user. What do I do?

Solution

The missing credit card numbers are assigned to a fictitious user UNASSIGNED_CC_NO. An administrator must log into the system and re-assign the number to a correct user.
To re-assign missing credit card numbers:

From the admin menu expand Organization' Employee tabs
In the search screen Employee ID field key in UNASSIGNED_CC_NO and click "Apply" to retrieve the record
Click on the line to open the user record
Click on the Credit Card tab
Select a credit card number to re-assign and verify/update the payment type if necessary
Click "Move" button
In the "Move Credit Card To" pop-up window specify the Employee to route the credit card number to (start keying in the employee ID or last name and select from the drop down)
Click "Move" to re-assign the number to a selected user

The application will attempt to revalidate the failed transactions multiple times throughout the day, if the credit card number has been assigned the transactions will load at the next revalidation.

The revalidation process revalidates the batches for the past 15 days.

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