Expense Troubleshooting & FAQ

Top 10 FAQ

1. Employee unable to create expense report?
2. How to locate missing credit card transactions?
3. How to load multiple receipts on the report?
4. How to enable Receipt EXPRESS?
5. How could I attach multiple receipts by email to the report?
6. How long does it take to process a expense report payment via ACH to a user?
7. How can I move attached receipts and assign them to the line?
8. How to attach receipts after it has been approved/posted?
9. How to modify the description on the receipts that got uploaded?

10. What are all the Expense Report Status?

Mobile Expense FAQ

• How do I create an expense report?
  • Video
• How do I add changes to my expense report?
• How do I edit my existing expense report?
• How do I approve expense reports?
• How do I use Receipt EXPRESS?
  • Receipt EXPRESS Video
• How do I use Credit Card EXPRESS?  
  • Credit Card EXPRESS Video
• How do I email my receipts to the report or to my receipt repository?  
• How do I add additional emails to my profile so I could email from my personal email address?
• How do I itemize and apply credit card transactions on the mobile app?
• How to distribute to more than one project on my expense report using the APP?
• How do I add receipts to itemized charges?
• How do I add receipts to the line level?
• Expense Icons Reference Guide