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To support the company security policy the customer must provide DATABASICS support (support@data-basics.com) with IP address(es) so that these can be whitelisted to gain access to SFTP site.  

Below are instructions on how to obtain your home network IP address:

1. Open a web browser and browse to google.com.
2. Type in ‘whatsmyip’ in the search bar.
3. Send us the IP address.

Connecting to the SFTP with Filezilla

1. Once Filezilla is opened fill in the following:
   1. Host =  DATABASICS SFTP address. There is one specifically for Test and one for production.   
   2. Username = shown above
   3. Password = provided separately
2. Click on Quickconnect
3. On the left side you will see your PC drives.
4. On the right side you will see the SFTP folders.
5. Find the files on the left on your PC and drop them in the “Data” folder on the right.

Note: All files are picked up from the Data folder. If they are not in that folder, the file will remain unloaded.