END-OF-LIFE Schedule

DATABASICS product versions have a "two years after the initial Major/Minor release" rule for their support life.  The initial release applies to major/minor release versions only and not include service releases.

Based on the policy rule, the current product versions END-OF-LIFE schedule is as following:

GENERAL SOFTWARE SUPPORT AND END-OF-LIFE POLICIES

DATABASICS makes every reasonable effort to ensure a high quality software product experience for its customers. This document contains DATABASICS product software releases and technical support polices for software versions.

Software Release Policy

DATABASICS releases software using the version numbering methodology described below. Major software releases are generally released every 14-24 months, with several minor software releases typically released several times during a given year. Patch level releases are made available on an as-needed basis to resolve any critical software defects.

Software releases are numbered in the form of N1.N2.N3.(MM/DD/YYY), where:

N1 – Is a Major Version that contains new features, fixes, support for new platforms.

N2 – Is a Minor Release that contains a limited number of new features, fixes, support for new platforms.

N3 – Is a Patch Level release that is focused on fixes, support for new platforms, and on rare occasion minor feature changes.

(MM/DD/YYYY) HOTFIXES are also made available in certain cases to resolve critical showstopper issues. 

Our service packs and updates are not automatically applied to customer productions sites unless DATABASICS has approval from the customer.   We do request our customers to keep their production sites up to date with the latest updates and service packs.

DATABASICS will notify customers about any updates available and we do reserve the right to apply service packs to production sites to resolve CRITICAL issues such as security updates without approval.

If you have any questions please email support@data-basics.com