How do I connect to the production environment on my mobile app after using it for testing?

If you had access to the mobile application during the testing phase, and your mobile application is connected to the test environment, there are steps you will need to take to reset your mobile application for production.

Please follow the below steps. These are directions for resetting your mobile application for the production environment for users that already are using the test mobile application:

iPhone/iPad devices

1. Delete DATABASICS app and re-download it from the Apple store. Launch the app on your device.

2. The app will prompt you for an e-mail address. Please provide an e-mail address associated with your user profile in DATABASICS.

3. Once you enter the e-mail address, you will be e-mailed an activation code. Enter this activation code in the app when it prompts you for it.

4. Provide your Login ID and click Register. The application will send you a temporary PIN to your email address.

5. Enter temporary PIN from the email and choose your new PIN to finish the MobileRegistration process.

Android devices 

Android devicies will need to clear the cache and data using the below instructions:

1. From the home screen, swipe up or down to access the App Screen.

2. Touch Setting.

3. Touch Apps.

4. Locate DATABASICS App in Apps.

5. Click on Storage & Cache

6. You will find an option to Clear Cache and Storage please go ahead and click it.

7. Start the app and start the process to activate it.

8. Once you enter the e-mail address, you will be e-mailed an activation code. Enter this activation code in the app when it prompts you for it.

9. Provide your Login ID and click Register. The application will send you a temporary PIN to your email address.

10. Enter temporary PIN from the email and choose your new PIN to finish the MobileRegistration process.