OVERVIEW
The DATABASICS Disaster Recovery Plan (DRP) provides for the full restoration of our services as quickly as possible in the event of a non-transitory disruption. Our DRP is part of an overall business continuity strategy that emphasizes avoiding disruptions in the first place.
Sources of non-transitory disruption risks include:
...
The DRP provides for the three-stage plan action summarized below:
PLAN OF ACTION
...
STAGE 1: EVALUATION
The EMT evaluates the incident and, depending on its nature, decides whether to shift service from the Production Site to the Project Site. The probable duration of the service disruption is then estimated. With this estimate, the EMT directs DATABASICS Support to begin notifying our customers every 15 minutes with respect to status. Users of the service are redirected to a page that also provides status updates. If the incident is determined to be non-transitory requiring a shift to
the Project Site, the EMT proceeds to Stage 2. Email & Web Status updates will be issued every 15 minutes.
STAGE 2: RESTORE & RECOVERY SERVICE
In this stage, the EMT redirects traffic from the Production Site to the Project Site (DR Site). First the EMT brings all Project Site systems to a production-ready, operational state. Then it restores the individual services that comprise DATABASICS solutions in a predetermined order. If telephone communications have been affected, a backup phone and email system is activated.
Email & Web Status updates will be issued every 15 minutes. The Project Site will be inaccessible to customers during the restoration process.
Recovery Point Objective (RPO) <= 6 hours
Recovery Time Objective (RTO) <= 12 hours
...