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In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below. If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About.

Google Chrome

  1. Click the Customize and Control icon (three vertical dots) in the top right corner of the browser.

  2. Hover over More Tools.

  3. Click the Clear Browsing Data button.

  4. Select All Time from the drop-down menu.

  5. Check the following boxes:

  • Browsing History

  • Cookies and other site data

  • Cached images and files

  1. Click the Clear data button.

Microsoft Edge

  1. Click the icon with three horizontal dots in the top right of the window to open the More menu.

  2. Click the Settings tab.

  3. Click Privacy, search and services.

  4. Select Clear History.

  5. Check the following options:

    1. Browsing history

    2. Cookies and saved website data

    3. Cached data and files

  6. Click OK.

  7. Once your changes have saved, close all Edge browser windows and re-launch Edge to refresh the browser.

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